Help centre
How can we help?
Steps for the software our team set up for you. Search, or pick your product below.
WhatsApp Inbox and CRM
- Sign in and reset your passwordSign in with your email and password, and set a new password yourself if you forget it.
- Check your WhatsApp number is connectedSee whether your business number is connected to the inbox, and what to do if it shows logged out.
- Reply to a chatAnswer a customer from your business number, and start a chat with someone who hasn't messaged you yet.
- Save quick replies for answers you send oftenSave a reply once, then send it by typing a slash and a short word.
- Add a teammateGive another person their own login, so they can reply to chats from the inbox.
- Share out new chats across your teamUse a workflow to put a teammate on each new chat, in turns or by who has the fewest open.
- Train your AI agent's answersGive the agent instructions and files to answer from, and correct a reply it got wrong.
- Take over a chat from the AI agentStep in on a chat the agent is answering, then hand it back when you're done.
- Import your contacts from a spreadsheetBring your customers in from a CSV file, a vCard or a Google Sheet.
- Move a job to the next stageMove a contact along your board, and rename or add the stages to match how your jobs run.
- Send a broadcastSend one message to many contacts, one person at a time, each with their own name filled in.
- Put the inbox on your phoneAdd the app to your home screen, so you can reply from your phone and get its notifications.
AI Ads Launcher
- Sign in for the first timeYour account is ready when you get its email. Sign in with the password we gave you, or set your own.
- Answer the setup questions on your first loginTell the app about your business once, so your ads start from your own brand, offer and audience.
- Connect your ad account and Facebook PageShare your ad account and Page with us once, and our team connects them. Here's what you'll see after.
- Build and launch a campaignStart from a proven template, fill in five steps, and launch it paused so nothing spends yet.
- Switch a campaign onA new campaign waits, paused. Here's how to start it, and what happens next.
- See how your campaigns are doingFind your spend, impressions and results, and bring in the latest figures from Meta.
- Work through your leadsSee every lead your forms bring in, mark where each one is, and export the list.
- Pause or delete a campaignStop a campaign's spend for now, or remove it for good.
- Fix an ad that Meta rejectedFind Meta's reason for a rejection, change the ad, and send it again.
AI SEO Software
- Sign in with an emailed linkThere's no password. Ask for a sign-in link, open the email, and you're in.
- Run a site auditCheck your website for problems, from broken pages to missing titles, in one run.
- Read your audit scoreWhat the score out of 100, the letter grade and the four discipline scores mean.
- Fix the top issues firstWork through your audit's fixes in order, and get step-by-step help for your website builder.
- Find keywords to targetTurn a few words about your business into a list of searches worth ranking for.
- Track where you rank on GoogleSee your position for each keyword, and refresh it when you want a new reading.
- Check if AI assistants can read your siteSee how ready your site is for ChatGPT and other AI assistants, and how many visits they send.
- See your Google search and traffic figuresRead your Search Console and Analytics numbers inside the software.
- Get an audit emailed every week or monthSet your audit to run on a schedule and send the results to your team.
Postmosis
- Sign in with an emailed link or codeGet a sign-in link or a code by email, or use a password if you've set one.
- Start with your first three stepsSet your voice, write a post and plan your week from the page your first sign-in opens.
- Set up your voicePaste a few of your own posts so every draft sounds like you wrote it.
- Write a postPick a topic and a format, choose an opening line, and get three versions of the post.
- Edit or rewrite a draftMake a draft shorter, simpler or more casual, change its first line, or start again.
- Plan your posts on the calendarSet how often you post, then drop your drafts onto the days they go out.
- Make a carouselTurn a post, some text or a topic into a set of slides, then download them.
- Build your link-in-bio pageMake one page with all your links, for your Instagram bio.
- Post to your social accounts from the appSchedule a post to go out by itself on the day, or post it now.
Billing and your account
- Minimum term, notice and refundsHow long a monthly or annual plan runs, how much notice you give, and when a refund applies.
- Cancel your planOne WhatsApp message starts your notice. Here's what happens to your plan and your data after.
- Paying for your planWhat your plan's fee covers, when it's due, and where to ask about an invoice.
- Sign in to your softwareWhich sign-in each product uses, and what to do if you can't get in.
- Your data and how to delete itWhere each product stores your data, and how to ask us to delete it.
