Support: who answers, where, and how fast
Message us in your WhatsApp group, Monday to Friday, 9am to 6pm. If your site, a form or your email is down, you get a first response within 4 working hours.
Get help in your own WhatsApp group
Every client gets a WhatsApp group with the team that does the work. Software customers too.
Just signed up for an AI system or software? Its setup steps list what we need from you: WhatsApp AI agent, website chatbot, workflow automation, WhatsApp Inbox and CRM, AI Ads Launcher, AI SEO Software and Postmosis.
Not set up yet, or not sure which group? WhatsApp us on +65 8971 9405. Prefer email? Write to contact@digitalmarketingagency.sg.
The response times below are for messages in your group. A message sent at night or over the weekend counts from the start of the next working day.
How fast you hear back
Urgent: within 4 working hours
Your website, a form, your domain or your email is down or broken right now.
Everything else: within 2 working days
Changes, new pages, content, ads, reports, billing and questions.
Working hours are Monday to Friday, 9am to 6pm.
Who answers your message
Your account owner answers. If they’re out, the team lead picks it up.
When a request waits too long, management hears
You don’t have to chase. Every ask in your group is logged with an owner.
Still open after one working day, it’s flagged to the client team. After three working days, it goes to management. An urgent fix that runs past 4 working hours goes straight to management.
Want to push it yourself? Ask for the team lead in your group, or email contact@digitalmarketingagency.sg.