Help centre / WhatsApp Inbox and CRM
Import your contacts from a spreadsheet
You choose whether it adds new contacts, updates the ones you have, or both.
Import a file
- Open Contacts, then press the arrow beside New contact and pick Import CSV or Google Sheet. On a phone, press ..., then Import CSV.
- Press Select CSV or vCard file, or paste a Google Sheet link under Or paste a Google Sheet link and press Use sheet.
- Match each column to a field. One column has to be Full name.
- Under What is this import for?, pick Add and update, Add new only, Update existing only or Add every row.
- Press Next, then Import.
The result shows what happened, for example Imported 12, merged 3.
The first row of your file is read as the column names. Keep what is already here, and fill only the blanks starts switched on, and every row gets a tag starting with import- and the date.
Still stuck? Message us in your WhatsApp group, Monday to Friday, 9am to 6pm. How support works
Last checked 4 November 2026.
