Save quick replies for answers you send often

A quick reply is a saved message with a shortcut. Anyone who can reply on your number can use, add and change its quick replies.

Send a quick reply

Type / at the start of the message box, or after a space.
Pick a reply with Enter, Tab or a click.
Press Send.

The lightning button opens the same list.

Save a new one

Type / in the message box, then press the pencil beside Quick replies.
Press Add quick reply.
Fill in Shortcut, without the slash, and Reply message. Add Files if the reply needs them.
Press Save.

There's a faster way: type a new shortcut such as /hours, then press Save /hours as a quick reply.

In a reply, {{Name}}, {{Number}} and {{Source}} fill themselves in. A shortcut is one word of up to 25 characters. A reply holds up to 4,000 characters and 10 files, each under 15MB.

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Last checked 4 November 2026.