Help centre / WhatsApp Inbox and CRM
Reply to a chat
Your reply goes out from your business number, never from your own WhatsApp.
Reply
- Open Inbox, then Conversations.
- Pick a name in the list on the left.
- Type in the box at the bottom of the chat.
- Press Send, or press Enter.
Shift and Enter starts a new line. You can attach JPG, PNG, WebP, GIF and PDF files, each under 15MB.
The filters over the list are All, Unread, Needs you and Archived. Needs you covers the past 30 days.
Message a new number
- Press the + button beside the search box.
- Type the number under Their number. Singapore numbers work without +65.
- Press Open the chat.
If a message fails to send, it offers Try again and Put it back in the box.
Still stuck? Message us in your WhatsApp group, Monday to Friday, 9am to 6pm. How support works
Last checked 4 November 2026.