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Shared WhatsApp inbox

Stop two people replying to the same customer

Your team answers one WhatsApp number, each from their own login. You see who has a chat open and who’s typing, so nobody sends the second reply.

Book a demo callSee pricingSee the setup steps
From S$119 a month for one number and three people. No setup fee. We connect your number, and you keep the WhatsApp Business app.

What your team sees

The shared inbox with Daniel's chat open. The header says Hafiz is viewing, and Hafiz is typing under the last message.
Hafiz has Daniel’s chat open and he’s typing, so Mei Ling leaves it to him.
A chat the AI agent handed to the team, with the reason under the whole conversation.
The AI agent handed Marcus to the team, with the reason and the whole chat above it.
The same chat on a phone, with Hafiz is typing under the last message.
The same chat on a phone, with Hafiz typing.

Stop double replies before they happen

On a shared phone, it goes like this. A customer asks for a price, two of you answer, and they get two different numbers. Or each of you thinks the other replied, and nobody does.

In the inbox, two of you open the same chat. Each of you sees the other’s name at the top, and “typing” the moment they start. So one of you replies, and the other moves on to the next chat.

  • See who else has the chat open
  • See when a teammate is typing
  • Every reply shows who sent it

Clear ownership for every chat

A chat handed to you has your name on it. Tap Handed to me and you see only your chats. Turn on push alerts and your phone tells you when a chat is handed to you or a new lead writes.

See how new chats get handed out

Hand-overs that don’t lose the thread

When the AI agent hands a chat to your team, it says why, and the whole conversation sits right above it. Whoever picks it up reads what the customer already said, then replies. Nobody asks the customer to start again.

Need to tell a teammate something about the job? Leave a note on the chat. The customer never sees it.

The AI agent comes with Inbox + AI Agent, from S$239 a month.

Let a new hire read chats before they reply to them

Give each person the access they need. Read only for someone still learning your prices, reply for your front desk, and full access for whoever runs the business.

Here’s how we set you up

Book a demo call. We’ll show you the inbox with two people in the same chat.

We connect your WhatsApp number. You keep the WhatsApp Business app on your phone.

Your team logs in and replies from one inbox, each under their own name.

What it costs

Prices are in Singapore dollars. The first price is on an annual plan, and month to month is in brackets.

  • WhatsApp Inbox: S$119 a month (S$149). One number, three people, chats assigned to a person and every chat filed against the lead.
  • Inbox + AI Agent: S$239 a month (S$299). Everything in WhatsApp Inbox, plus an AI agent that hands chats to your team with the whole thread.

Extra person S$15 a month. Extra number S$29 a month. No setup fee.
See full pricing

Questions

How many people can reply from one number?
Three on WhatsApp Inbox. Each extra person is S$15 a month.
Can two of us still reply to the same chat by mistake?
You can, but you’ll see it coming. Before you send, the chat shows who else has it open and who’s typing.
Can we keep using the WhatsApp Business app?
Yes. We connect your number to the inbox, and the app keeps working on your phone.
Can someone read chats without replying?
Yes. Give them read-only access. They can open every chat but can’t send a message.
Do I have to set it up myself?
No. Our team connects your number and adds your people. There’s no setup fee.

Stop the double replies. Book a demo call.

We’ll show you the inbox on a call, with two of us in the same chat. See pricing

Book a demo callSee the setup steps

Already a customer? Find how-to answers or get support

Where your data is stored

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