WhatsApp lead routing

Stop losing WhatsApp leads to chats nobody picked up

Every new chat goes to a person on your team and lands on your job board as a lead. Nobody has to sort the inbox first.

Book a demo call See pricing See the setup steps

Chats assigned to a person on WhatsApp Inbox, from S$119 a month. Set up by our team, with no setup fee.

What your team sees

The inbox filtered to Handed to me, showing four chats handed to Mei Ling. — Handed to me shows Mei Ling only the chats that are hers.

A chat from a Click-to-WhatsApp ad, listed as WhatsApp ad: Chemical wash for 4 units, with the welcome message already sent. — Kelvin wrote in from a Click-to-WhatsApp ad, and the chat says which ad.

The stage menu on a chat, open on the job board's stages: New lead, Quote sent, Job booked, Job done and Paid. — Each chat carries its stage on the job board: new, quoted, booked, done or paid.

Share new chats out fairly

A new enquiry comes in while everyone’s busy. Each of you thinks someone else has it. By the time anyone replies, the customer has booked another company.

So every new chat gets an owner the moment it arrives. You pick how they’re shared. Give them all to one person, take turns, or send each one to whoever has the fewest open chats. We set the rule up with you.

One person, or the whole team
Take turns, or fewest open chats first
New leads on a team board can go to the next person in turn, skipping anyone marked away

Connect the customer with the right person

On the WhatsApp AI agent plan for up to 3 numbers, a chat goes to the person who handles that kind of job. Route it by what the customer asked about, which ad they came from or which number they wrote to. Give each branch or salesperson their own number.

Know which chats are yours

Tap Handed to me and the inbox shows only your chats. Your phone gets a push when a new one is handed to you.

See where every lead stands on the board

Every new chat lands on your job board as a lead, with their first message and the number they wrote to. The chat shows the lead’s stage, so you can tell new from quoted from booked without opening the board.

See the job boards for your trade

Turn Click-to-WhatsApp ad chats into jobs your team follows up

When someone taps the WhatsApp button on your Facebook or Instagram ad, the chat comes in named after the ad, and so does their lead on the board. A welcome message can go out and the chat can go to a person as soon as it arrives.

Want us to run the ads too? See our Facebook and Instagram ads service.

Here’s how we set you up

Book a demo call. Tell us who handles which kind of job.

We connect your number and set up the rule that hands out new chats.

Each person opens Handed to me and replies to their own chats.

What it costs

Prices are in Singapore dollars. The first price is on an annual plan, and month to month is in brackets.

WhatsApp Inbox: S$119 a month (S$149). Chats assigned to a person, every chat filed against the lead, three people.
WhatsApp AI agent for up to 3 numbers: S$990 a month (S$1,240). Chats assigned to the right person, a shared inbox for 10 people and an AI agent that replies first.

See inbox pricing · See AI agent pricing

Questions

Can I choose who gets which chat?

Yes. Give every chat to one person or take turns across the team. On the AI agent plan for up to 3 numbers, chats go to the right person by the job.

Do chats from my ads get handed out too?

Yes. A chat from a Click-to-WhatsApp ad comes in named after the ad, and the same rule hands it to a person.

Is every chat saved against the lead?

Yes. Every chat is filed against the lead on your job board. If someone leaves, their chats stay with you.

Do I have to set up the rules myself?

No. Our team sets them up with you and connects your number. There’s no setup fee on WhatsApp Inbox.

Give every lead an owner. Book a demo call.

We’ll show you how a new chat gets handed out, on a call. See pricing

Book a demo call See the setup steps

Already a customer? Find how-to answers or get support

Where your data is stored