First reply to a new enquiry
Hi [Customer name], thanks for your enquiry about [Job]. This is [Your business], and you can send your floor plan or a few photos here so we can arrange a time to measure up.
30 WhatsApp message templates for Singapore service businesses
Stop retyping the same five WhatsApp messages
Five messages for each of six Singapore trades, ready to copy. Fill in the blanks, paste them into the chat and your whole team sends the same words.
The five messages, and when to send each one
Reply to the enquiry that came in by form or call
Send it as soon as a new enquiry lands, from your website, a call or WhatsApp itself. It thanks them and asks for what you need before you quote.
Quote follow-ups that don’t sound pushy
Send a few days after the quote, once the chat has gone quiet. It names the quote and the date you sent it, then asks one easy question.
A reminder the day before, so nobody forgets the visit
The date, the time and where. If the slot no longer works, they reply and you rebook.
Polite payment reminders that get you paid
On or just before the due date. Each one names the invoice and the amount, and gives a way out for anyone who has already paid.
Ask for a Google review without sounding pushy
A day or two after the job. Each one ends with a line telling people how to stop these messages, and the clinic version asks for private feedback by reply instead of a public review.
Written for six Singapore trades
Pick your trade. Words in [square brackets] are blanks you fill in for each customer.
Renovation
Quote follow-up
Hi [Customer name], this is [Your business] about quotation [Quote number] for [Job], which we sent on [Date sent] with prices that hold until [Valid until]. Would you like to go ahead, or is there anything you'd like us to change?
Appointment reminder
Hi [Customer name], a reminder from [Your business]: the site visit at [Address] is on [Date] at [Time], and [Staff name] will be there to measure up. If that time no longer works, reply here and we'll find another.
Payment reminder
Hi [Customer name], this is [Your business]. Invoice [Invoice number] for the [Stage] stage of your renovation is due on [Due date], for $[Amount]. If you've already paid, please ignore this message. If anything on the invoice looks wrong, reply here and we'll check it.
Review request
Hi [Customer name], thank you for choosing [Your business] for your renovation. If you're happy with the work, would you leave us a short Google review? It helps other homeowners decide: [Review link]
Reply STOP if you'd rather not get messages like this.
Aircon servicing
First reply to a new enquiry
Hi [Customer name], it's [Your business], thanks for asking about [Service]. Let us know your address and how many units you have, and we'll send you the open time slots.
Quote follow-up
Hi [Customer name], [Your business] here about quotation [Quote number] for [Job], sent on [Date sent] and valid until [Valid until]. Shall we book it in, or do you have any questions first?
Appointment reminder
Hi [Customer name], [Your business] here. Your aircon [Service] is booked for [Date], and our technician will arrive between [Time window]. Please make sure someone is home to let us in. To change the slot, reply here.
Payment reminder
Hi [Customer name], this is [Your business]. Invoice [Invoice number] for the aircon [Service] on [Service date] comes to $[Amount] and is due on [Due date]. If you've already paid, please ignore this. Questions about the invoice? Just reply here.
Review request
Hi [Customer name], thanks for having [Your business] over for your aircon [Service]. If you were happy with the job, a short Google review would help us a lot: [Review link]
Reply STOP if you'd rather not get messages like this.
Cleaning
First reply to a new enquiry
Hi [Customer name], thanks for your enquiry about [Service] with [Your business]. Tell us the size of the place and the day you have in mind, and we'll reply with a quote.
Quote follow-up
Hi [Customer name], [Your business] here about quote [Quote number] for [Job], sent on [Date sent], at a price that holds until [Valid until]. Would you like to lock in a date, or change what's included?
Appointment reminder
Hi [Customer name], a reminder from [Your business]: your [Service] is on [Date] from [Time window]. Our team will arrive at the start of the slot. If you need to reschedule, reply here.
Payment reminder
Hi [Customer name], this is [Your business]. Invoice [Invoice number] for [Service] on [Service date] is $[Amount], due on [Due date]. If you've paid already, please ignore this message, and reply here if anything on it looks wrong.
Review request
Hi [Customer name], thank you for booking [Your business]. If the place came out the way you wanted, would you leave us a quick Google review? [Review link]
Reply STOP if you'd rather not get messages like this.
Clinic
First reply to a new enquiry
Hi [Patient name], this is [Clinic name], and thanks for contacting us. Let us know which days and times suit you, and we'll check which appointment slots are open.
Quote follow-up
Hi [Patient name], this is [Clinic name] about fee estimate [Estimate number], which we sent you on [Date sent]. If you have any questions about the estimate, reply here and our front desk will help.
Appointment reminder
Hi [Patient name], this is a reminder of your appointment at [Clinic name] on [Date] at [Time]. If you need to change the time, reply to this message.
Payment reminder
Hi [Patient name], this is [Clinic name]. Bill [Bill number] for your visit on [Visit date] has a balance of $[Amount]. If you've already paid, please ignore this message, and if you have a question about the bill, our front desk can help here.
Feedback request (private)
Hi [Patient name], thank you for visiting [Clinic name]. How was your visit? Just reply to this message. Your reply comes only to our clinic team.
Reply STOP if you'd rather not get messages like this.
Tuition
First reply to a new enquiry
Hi [Parent name], thanks for asking [Your centre] about [Class]. Let us know your child's level and which days suit you, and we'll send you the class times.
Quote follow-up
Hi [Parent name], this is [Your centre] about the fees for [Class] that we sent on [Date sent]. Would you like us to hold a slot for [Child's name], or do you have any questions about the fees?
Appointment reminder
Hi [Parent name], a reminder from [Your centre]: [Child's name]'s [Lesson] is on [Date] at [Time], at [Location]. Please come 10 minutes early so we can start on time. If you need to change it, reply here.
Payment reminder
Hi [Parent name], this is [Your centre]. Fees for [Child's name]'s [Class] for [Month] come to $[Amount] and are due on [Due date]. If you've already paid, please ignore this message. Any question about the fees, just send it here.
Review request
Hi [Parent name], thank you for trusting [Your centre] with [Child's name]'s lessons. If you've been happy with the classes, would you leave us a short Google review? [Review link]
Reply STOP if you'd rather not get messages like this.
Property
First reply to a new enquiry
Hi [Customer name], thanks for your enquiry about [Property]. I'm [Agent name] from [Agency] (CEA reg. [CEA number]), so let me know a time that suits you for a viewing, or ask me anything about the unit.
Quote follow-up
Hi [Customer name], this is [Agent name] (CEA reg. [CEA number]) about the [Proposal] I sent you on [Date sent] for [Property]. Would you like to go through it together, or is there anything you'd like me to change?
Appointment reminder
Hi [Customer name], this is [Agent name] (CEA reg. [CEA number]). Our viewing of [Property] is on [Date] at [Time], and I'll meet you at [Meeting point]. If the time no longer works, reply here and we'll find another.
Payment reminder
Hi [Customer name], this is [Agent name] from [Agency] (CEA reg. [CEA number]). Invoice [Invoice number] for the commission on [Deal] is $[Amount], due on [Due date]. If you've already paid, please ignore this message. If anything on the invoice looks wrong, reply here.
Review request
Hi [Customer name], this is [Agent name] (CEA reg. [CEA number]). Thank you for working with me on [Deal]. If you were happy with how it went, would you leave me a short Google review? [Review link]
Reply STOP if you'd rather not get messages like this.
Copy it, fill the blanks, send it
Copy the message for your trade, and change any words you like.
Replace each [blank] with the customer’s details.
Paste it into the chat and send. Or save it as a quick reply, so everyone on your team sends the same words.
Template questions owners ask us
Can I change the words?
Yes. They’re a starting point. Keep them short, and keep the customer’s name and the details they’d look for: the quote number, the date, the amount.
Why do the review requests end with a STOP line?
A review request is a marketing message, and Singapore’s Do Not Call rules under the PDPA cover marketing messages to Singapore numbers. The line gives people an easy way out. When someone replies STOP, don’t send them another.
Why doesn’t the clinic version ask for a Google review?
The Singapore Medical Council’s rules limit patient testimonials, so the clinic message asks how the visit went and keeps the answer private. It also leaves out everything about the visit except the time.
Why do the property messages show a CEA number?
So every message says who’s writing. Put your name and CEA registration number in the blanks.
Can I send them to my whole customer list?
They’re written for one customer at a time, in a chat you already have with them. Send the review request only to people who agreed to hear from you.
See your team send these from one inbox
Send these from one shared number
We connect 1 WhatsApp number for you, with 3 users and the CRM included for them. Chats are assigned to a person, and every chat is filed against the lead in your CRM. $119 a month on an annual plan, or $149 month to month. See the WhatsApp Inbox and CRM
Let the agent send the first reply and the reminders
On its Growth plan, our WhatsApp AI agent sends an instant WhatsApp reply to your website form enquiries, follows up once when a lead goes quiet and sends booking reminders that morning and 2 hours before. $590 a month on an annual plan. See the WhatsApp AI agent