Answer the patient WhatsApps your front desk can’t get to
Your front desk serves the patient at the counter. The agent answers the WhatsApp: prices and hours from your list, your questions before a slot is offered, and medical questions straight to your team.
Replies to new enquiries within a minute, 24/7. From $390 a month on an annual plan, with no setup fee. Set up by our team in Singapore. 4.9 from 79 Google reviews.Example chat, Tuesday 10:42pm, with a made-up dental clinic
Patient: Hi, how much for scaling and polishing? Can come this Saturday?
Agent: Hi! Scaling and polishing starts from $90 here, and the dentist confirms the final price at your visit. Have you been to us before, or is this your first visit?
Patient: First time
Agent: Thanks. Is the appointment for you, or for someone else, like your child?
Patient: For me
Agent: Saturday has 10am or 11:30am at our Tampines clinic. Which suits you?
Example chat with a made-up clinic. Yours answers from your own price list and asks your own questions. Booking in the chat comes with the Growth and Scale plans.
The enquiries that cost you most arrive when the desk is busy
Your front desk does three jobs at once. While they check someone in, take a call or walk a patient to the room, the next WhatsApp waits. After closing and on Sundays it waits until morning, and a patient who is asking around books whichever clinic wrote back first.
Most of what arrives is the same few questions: the price of a scaling, whether you’re open on Sunday, whether you take CHAS. None of it is hard, but it fills the gaps between patients. You rarely see the bookings you lost this way. You only see a quieter week.
The questions your front desk already asks, asked at 11pm
Before it offers a slot, the agent asks a new patient what your front desk would. We set the questions up with you on your own services. Most clinics start with these:
Have you been to us before, or is this your first visit?
What would you like to book? It offers your own list, such as a check-up and scaling, a consultation about a treatment, or a cut and colour.
Is the appointment for you, or for someone else, like your child?
Will you use CHAS, a company panel or insurance, or pay yourself? (GP and dental clinics ask this one, and salons leave it out.)
Which day and time suit you, and which branch is nearer?
It answers the patient’s own questions as it goes, from your price list and FAQs, in the language they wrote in.
It answers prices and hours. Your team answers anything medical.
- A question about symptoms, medication or which treatment suits them goes to your team with the whole chat. The agent tells the patient someone from the clinic will reply.
- It asks what the visit is for, never about symptoms or medical history. It doesn’t ask for NRIC numbers or photos.
- It doesn’t promise results, and it doesn’t ask patients for reviews.
When a patient needs a person, the chat lands with your front desk
Your team sees the whole thread, with the patient’s answers already in it, so nobody asks them twice.
- Every new patient is filed in your CRM, on a board with your clinic’s columns: Enquiry, Consult booked, Treated, Follow-up due, Regular, Lost.
- On the Growth and Scale plans, it offers times your calendar shows as free and books one in the chat. The patient moves to Consult booked and gets a reminder that morning and 2 hours before.
- On Growth and Scale, a patient who goes quiet in a chat the agent is handling gets one follow-up, and no more after that.
- Sales reps, agencies and job seekers get one polite line, and the chat closes without reaching your desk. In a test on our own WhatsApp on 22 September 2026, the check kept out 67 of 73 non-buyers and turned away none of 52 real enquiries.
Growth, $590 a month: booking, reminders and one follow-up
Most clinics start on Growth. Prices are in Singapore dollars with no GST added. The first price is on an annual plan, with month to month in brackets.
- Growth, $590 a month ($740). Up to 1,000 new conversations a month. It books into your calendar with a reminder that morning and 2 hours before, follows up once when a patient goes quiet, and replies on WhatsApp to your website form enquiries. Inbox for 5 people.
- Starter, $390 a month ($490). Up to 300 new conversations. It answers, asks your questions and hands over, and your front desk books the slot. Inbox for 3 people.
- Scale, $990 a month ($1,240). Up to 3 WhatsApp numbers, one for each branch, and 3,000 conversations. Chats are assigned to the right person, with weekly tuning and a monthly review call. Inbox for 10 people.
Every plan keeps your current number and is set up by our team, with no setup fee. Our promise: the agent replies to new enquiries within a minute, 24/7. Meta’s WhatsApp message fees are passed through at cost. Monthly plans have a one-month minimum, then 30 days’ notice. Annual plans are paid up front, with no refund after 14 days. See full pricing
A patient list that doesn’t forget who asked
Every agent plan comes with a shared WhatsApp inbox and the CRM. Your front desk works from one screen: each chat assigned to a person, every patient on the board, and the follow-ups due today.
If your team would rather answer every chat themselves, the WhatsApp Inbox and CRM runs on its own from $119 a month for one number connected for you, 3 users and the same clinic board, or $239 a month with an agent your team trains itself.
We also run the Google Ads and SEO that bring patients in
A fast reply only pays when enquiries arrive. The same team can run your search and social, so we see what each enquiry cost and whether it booked. On the Scale plan you get the cost per booked patient.
- Local SEO, from $700 a month: your Google Business Profile and map listing, for searches like “dental clinic near me” or “GP clinic Tampines”.
- SEO, from $600 a month: pages that answer what patients search before they book, like the price of scaling or what happens at a consultation.
- Google Ads, from $250 a month: a Search campaign on your treatments and “near me” searches, with every enquiry going to the agent.
- Facebook and Instagram ads, from $500 a month, and social media posts, from $500 a month: posts and short videos of your team and clinic, with no patient quotes and no before-and-after photos.
Questions clinic owners ask us
Will it give patients medical advice?
Can it book into our clinic system?
Will patients know they’re not talking to a person?
Does it run on our current WhatsApp number?
What happens on the demo call?
Last night’s enquiries came in after closing. Who answered them?
Book a demo call and bring a few of last week’s chats. We’ll show you the agent answering them with your prices and your questions.
Or message our own agent on WhatsApp and see how it replies.
See the WhatsApp AI agent set up for other trades